As a temperature-sensitive item, this product should spend no more than two days in transit, which may result in high shipping costs. Products can also be picked-up from our office in Windsor. Some restrictions apply. For our malolactic bacteria, research has shown that a few days out of the freezer (at temperatures below 77°F) will not spoil the product.
All returns must be authorized; call 707 838 6312 and ask for a Merchandise Return Authorization (MRA) Number and instructions. Include the MRA number with your shipment. Returns must be made within 30 days of receipt and are subject to a 10% restocking fee. All items must be returned in an unused and resalable condition. All temperature sensitive products sales are final and do not qualify for returns.