As a temperature-sensitive item, this product should spend no more than two days in transit, which may result in high shipping costs. Products can also be picked-up from any of our offices or delivered via courier. Some restrictions apply. For our malolactic bacteria, research has shown that a few days out of the freezer (at temperatures below 77°F) will not spoil the product.
Returns must be authorized; call 707 838 6312 and ask for a Merchandise Return Authorization (MRA) number. Include the MRA number with your shipment. Returns must be made within 30 days of receipt and are subject to a 20% restocking charge. All items must be returned in an unused and resalable condition.
All winemaking products along with supplies that require refrigeration or freezing cannot be returned. Live cultures, analytical standards, and special order items are available according to demand. Orders of these products are considered to be final. Any cancellation or modification of a pending order will result in a charge up to the full dollar amount of the order.